Is this your first time logging in? If you have never set up a password before, select 'New Sign Up'
If you already have a password and are seeing this error - either your email address or password is not correct (e.g., check your email doesn't have an extra period) If you are sure the email is right, reset your password!
Still not working? Reach out to your practitioner's office to confirm that they have enabled your Patient Portal access on their end

Confirm you're using the right email - sometimes individuals try to log in with a different email address than the one they use with their provider
Wait a few minutes - it can take a moment for the email to arrive
If you're still not getting it, check your spam folder! Add us to your contacts to ensure deliverability
Not working for you? You can reset your password over text if your practitioner has your phone number on file

You can log in for another person with their authorization - simply use the email address they have on file
If there are multiple accounts associated with one email, you will be asked which account you want to access

Either the first name or, more often, the date of birth (DOB) is not correct on file, or there is more than one account with your information on file
In either case, please contact your provider so they can correct the information - this is critical to ensure only authorized people access health information